Marketing & Customer Service
Integrated communications are key for every company to provide a first-class customer experience.
One of the most obvious advantages of email marketing is its lower cost compared to mainstream marketing channels. Email marketing and drip campaigns are great for taking advantage of impulse buying. Our newsletter system allows you to target customers with single emails or drip campaigns, that have purchased specific product(s), are in a specific customer group, have just signed up, have not logged in recently, and a variety of other options.
Customer Service
ONE, features a built-in Customer Service system that communicates by SMS phone messages. A dashboard allows you to send SMS messages to customers and sales reps, and reply to customer requests. You can even send pictures, URLs and emojis! Every message has a link to that customer’s account, so you can easily look up their records and information. ONE, also can receive incoming phone calls on the same SMS phone number, and forward those calls to another number, like a cell phone, or send the calls to voicemail. All phone call records and voicemails are displayed in the Dashboard.
COMMUNICATIONS
- Newsletter & Drip Email Campaigns w/ Dashboard
- SMS/Phone Customer Service w/ Dashboard
- Product Reviews w/ Email Prompts After Purchase
AUTOMATED NOTIFICATIONS
- EMAIL | Customer Sales Receipts
- EMAIL | Customer Shipping Updates
- EMAIL | Customer Rewards, Reservations & Backorders
- EMAIL & SMS | Password Resets
- EMAIL & SMS | Sales Commission Notifications
- EMAIL & SMS | Sales Team Notifications
- EMAIL & SMS | Party Plan Notifications
- EMAIL & SMS | Owner & Admin Notifications
- And more…
INTEGRATED FEATURES:
Marketing & Customer Service
Integrated communications are key for every company to provide a first-class customer experience.
ONE, features a built-in Customer Service system that communicates by SMS phone messages. A dashboard allows you to send SMS messages to customers and sales reps, and reply to customer requests. One of the most obvious advantages of email marketing is its lower cost compared to mainstream marketing channels. Email marketing and drip campaigns are great for taking advantage of impulse buying.
Fulfillment & Shipping
Organizing and controlling your inventory is key to a cost-efficient operation.
Our integrated warehouse management, inventory and shipping system will streamline your operation and keep track of your inventory – whether you are self shipping, or shipping through a fulfillment center.
Automated Ecommerce
When it comes to eCommerce websites, it's all about features, automation, and design.
ONE, is an all-in-one ecommerce platform that can automate your business logistics – such as order processing, inventory management, shipping & receiving, drip campaigns, customer service, virtual sales office & e-wallet, and lots more... We solve the complex infrastructure that many businesses struggle with – saving you $$ and time.
Sales Teams & MLM
Experienced sales people know that the quality of your 'platform' is critical to their success.
ONE, serves as a selling system for Sales Representatives – providing a Virtual Office that connects them to the Corporate Office, complete with Ewallet, detailed sales reports, customer reports, team reports, company leaderboards and more – personalized with their name and picture!
What Our Clients Say:
I am absolutely delighted to write this review of ONE’s services. They are exceptional and the work is top-notch! As soon as we had met, ONE became the defacto IT, operations and web lead for our company. ONE constructed an extremely complex and seamless website with full backend functionality for sales reps and buyer accounts, they trained dozens of reps, arranged all interfaces and communications with the warehouse and payment vendors, and executed our product photography, which they did with a terrific eye and technical know-how. Even more important than skills and activities: The founder, Micah, is the consummate professional and collaborator – everyone and every issue is treated with respect, honesty, expertise and care. I have every confidence you will have the same wonderful experience as we continue to have.
ONE provides a variety of invaluable services. When I need updates or corrections for our website I don’t have to wait, they make the changes while we are on the phone. They are very accessible and truly care about the projects and people they work with. ONE provides our Members Virtual Office, Administration Services and Commission Engine. All these systems are so fast and flawless, not to mention robust. The systems are also flexible to fit specific needs. Micah, the Founder of ONE, is focus, stays on point, and he always under promises and over delivers. I have had the pleasure of spending so much time with Micah, he is a family man and very committed to his church.
ONE has amazing web designers and developers! They have totally transformed by business by adding automation, tons of features, and their website / virtual office suite is so user friendly for both business owners and customers. Customers and affiliates can see all the information by simply logging in! They are constantly adding new features, updates, and styles that boost their already phenomenal platform. I would recommend ONE to all businesses, no matter the size!
Before we started using ONE Platform, our operations were plagued with inefficiencies and manual processes. We were constantly juggling multiple systems, which was not only time-consuming but also prone to errors. But since implementing ONE Platform, everything has changed for the better. Automating our business processes with ONE has been a revelation. From streamlined inventory management to seamless order fulfillment, every aspect of our operations has become smoother and more efficient. We’re saving countless hours every week, allowing us to focus on strategic initiatives and growth. The level of support and expertise provided by the ONE team has been exceptional. They took the time to understand our unique needs and tailored the platform to fit seamlessly into our business. The training and onboarding process was smooth and comprehensive, ensuring we were equipped to leverage all the features of the platform. Not only has ONE improved our internal operations, but it has also elevated our customer experience. With a seamless and user-friendly website, our customers can navigate effortlessly and enjoy a smooth purchasing journey. If you’re looking to take your business to the next level, I highly recommend ONE. It’s a powerful tool that will revolutionize the way you do business.
I was fortunate enough to meet ONE and Micah through a business mentor. I’d successfully launched my own website, but needed far more integrations and customization to expand. From the very beginning, Micah was incredibly insightful, professional, and knowledgeable across all levels. Partnering with ONE on our new website proved to be a very wise decision. Their absolute dedication is always evident and when they take on a project, be prepared for a team who is fully and deeply invested in the success of your company and your mission. Micah’s industry acumen for our business never ceases to amaze me and he’s always offering insight, analytics, and opportunities for performance improvement. It’s absolutely critical to choose wisely when partnering with any provider for your online presence. It’s a privilege to recommend Micah to any company and I’m beyond confident that his work ethic, strategic overview, and command in his craft will lead any organization to reach their full potential and beyond. In fact, due to the success of the first website he mastered for us, I didn’t hesitate a single moment to incorporate his help with launching my newest company. I personally wouldn’t choose to work with anyone else knowing what I know now about Micah and his high-level abilities. I’m positive he will go above and beyond for others as he has for us. Micah delivers a fierce edge for us over our competition, and we remain blessed and grateful he’s on our team.
I own a nutritional supplement company that’s been very successful selling through wholesalers – but my business logistics were getting complicated and I wanted to expand selling B2C using an affiliate program. I was referred by a friend who had tremendous success after switching their business to ONE. My company is SO easy to run now!! Other than shipping my own products and answering customer support questions, the logistics of my business runs itself!
I am thrilled to share our outstanding experience with ONE Platform. As a leading tech company, we understand the importance of leveraging cutting-edge solutions to stay ahead in the competitive landscape. That’s why we turned to ONE Platform, and it has truly exceeded our expectations. From the moment we implemented ONE Platform, our business underwent a remarkable transformation. As the CTO, I was particularly impressed by the platform’s ability to automate complex processes, empowering our team to focus on innovation and strategic initiatives. ONE Platform streamlined our operations, saving us valuable time and resources. The exceptional support provided by the ONE Platform team was instrumental in our success. They took the time to understand our unique business requirements and provided tailored solutions that seamlessly integrated with our existing infrastructure. The training and onboarding process were seamless, enabling our team to quickly adapt to the platform and maximize its potential. Thanks to ONE Platform, our customer experience has improved dramatically. The user-friendly website, combined with the platform’s robust ecommerce capabilities, has enhanced our customers’ satisfaction and increased their engagement with our brand. If you have an ecommerce site and looking to revolutionize your business operations, I highly recommend ONE Platform.
Working with ONE has been a wonderful experience, their platform is extremely user friendly. I login to my admin a few times a month to check on orders, otherwise everything is automated. My orders ship from a local fulfillment company and my website takes care of the rest. The managed services team has been there any time of the day to help train or troubleshoot. I would highly recommend to anyone looking to start an e-commerce business and have minimal work running it. It’s been easy!
We couldn’t be more thrilled with the transformative impact that ONE Platform has had on our business. As a company with a robust printing platform, we were constantly striving to streamline our operations and provide a seamless experience to our customers. And that’s exactly what ONE Platform delivered – and more! Before implementing ONE Platform, we were spending countless hours managing inventory, processing orders, and dealing with manual tasks that drained our resources and limited our growth potential. But with their automation solutions, everything changed. Now, our operations are running like clockwork, thanks to the powerful automation capabilities of ONE. From inventory management to order fulfillment, shipping to financials, every aspect of our business has been streamlined and optimized. Our team has been freed from the shackles of repetitive tasks, allowing us to focus on strategic initiatives and providing exceptional service to our customers. The results have been astounding. Our efficiency has skyrocketed, and we’ve experienced significant cost savings. Our customers have noticed the difference too – with faster order processing, improved accuracy, and a seamless user experience that has earned us rave reviews. What truly sets ONE Platform apart is their commitment to exceptional support. Their team has been there every step of the way, providing guidance and assistance to ensure a smooth transition and ongoing success. It’s clear that they genuinely care about our business and its growth. If you’re seeking an ecommerce automation solution that will revolutionize your business, look no further than ONE.