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Marketing & Customer Service
Integrated communications are key for every company to provide a first-class customer experience.
One of the most obvious advantages of email marketing is its lower cost compared to mainstream marketing channels. Email marketing and drip campaigns are great for taking advantage of impulse buying. Our newsletter system allows you to target customers with single emails or drip campaigns, that have purchased specific product(s), are in a specific customer group, have just signed up, have not logged in recently, and a variety of other options.
Customer Service
ONE, features a built-in Customer Service system that communicates by SMS phone messages. A dashboard allows you to send SMS messages to customers and sales reps, and reply to customer requests. You can even send pictures, URLs and emojis! Every message has a link to that customer’s account, so you can easily look up their records and information. ONE, also can receive incoming phone calls on the same SMS phone number, and forward those calls to another number, like a cell phone, or send the calls to voicemail. All phone call records and voicemails are displayed in the Dashboard.
COMMUNICATIONS
- Newsletter & Drip Email Campaigns w/ Dashboard
- SMS/Phone Customer Service w/ Dashboard
- Product Reviews w/ Email Prompts After Purchase
AUTOMATED NOTIFICATIONS
- EMAIL | Customer Sales Receipts
- EMAIL | Customer Shipping Updates
- EMAIL | Customer Rewards, Reservations & Backorders
- EMAIL & SMS | Password Resets
- EMAIL & SMS | Sales Commission Notifications
- EMAIL & SMS | Sales Team Notifications
- EMAIL & SMS | Party Plan Notifications
- EMAIL & SMS | Owner & Admin Notifications
- And more…
INTEGRATED FEATURES:
Automated Ecommerce
When it comes to eCommerce websites, it's all about features, automation, and design.
ONE, is an all-in-one ecommerce platform that can automate your business logistics – such as order processing, inventory management, shipping & receiving, drip campaigns, customer service, virtual sales office & e-wallet, and lots more... We solve the complex infrastructure that many businesses struggle with – saving you $$ and time.
What Our Clients Say:
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I am absolutely delighted to write this review of ONE’s services. They are exceptional and the work is top-notch! As soon as we had met, ONE became the defacto IT, operations and web lead for our company. ONE constructed an extremely complex and seamless website with full backend functionality for sales reps and buyer accounts, they trained dozens of reps, arranged all interfaces and communications with the warehouse and payment vendors, and executed our product photography, which they did with a terrific eye and technical know-how. Even more important than skills and activities: The founder, Micah, is the consummate professional and collaborator – everyone and every issue is treated with respect, honesty, expertise and care. I have every confidence you will have the same wonderful experience as we continue to have.
Reena Gordon | Co-Founder, US Precision
I own a nutritional supplement company that’s been very successful selling through wholesalers – but my business logistics were getting complicated and I wanted to expand selling B2C using an affiliate program. I was referred by a friend who had tremendous success after switching their business to ONE. My company is SO easy to run now!! Other than shipping my own products and answering customer support questions, the logistics of my business runs itself!
Gary Brisker | Founder, Healthy Response
I was fortunate enough to meet ONE and Micah through a business mentor. I’d successfully launched my own website, but needed far more integrations and customization to expand. From the very beginning, Micah was incredibly insightful, professional, and knowledgeable across all levels. Partnering with ONE on our new website proved to be a very wise decision. Their absolute dedication is always evident and when they take on a project, be prepared for a team who is fully and deeply invested in the success of your company and your mission. Micah’s industry acumen for our business never ceases to amaze me and he’s always offering insight, analytics, and opportunities for performance improvement. It’s absolutely critical to choose wisely when partnering with any provider for your online presence. It’s a privilege to recommend Micah to any company and I’m beyond confident that his work ethic, strategic overview, and command in his craft will lead any organization to reach their full potential and beyond. In fact, due to the success of the first website he mastered for us, I didn’t hesitate a single moment to incorporate his help with launching my newest company. I personally wouldn’t choose to work with anyone else knowing what I know now about Micah and his high-level abilities. I’m positive he will go above and beyond for others as he has for us. Micah delivers a fierce edge for us over our competition, and we remain blessed and grateful he’s on our team.
Katrina Pohl | Owner, Family Funsports & Next Carriers
ONE provides a variety of invaluable services. When I need updates or corrections for our website I don’t have to wait, they make the changes while we are on the phone. They are very accessible and truly care about the projects and people they work with. ONE provides our Members Virtual Office, Administration Services and Commission Engine. All these systems are so fast and flawless, not to mention robust. The systems are also flexible to fit specific needs. Micah, the Founder of ONE, is focus, stays on point, and he always under promises and over delivers. I have had the pleasure of spending so much time with Micah, he is a family man and very committed to his church.
Mark Sammis | Founder & CEO, Solveres
ONE has amazing web designers and developers! They have totally transformed by business by adding automation, tons of features, and their website / virtual office suite is so user friendly for both business owners and customers. Customers and affiliates can see all the information by simply logging in! They are constantly adding new features, updates, and styles that boost their already phenomenal platform. I would recommend ONE to all businesses, no matter the size!
Michele Kennedy | Owner, BellaHoot
Working with ONE has been a wonderful experience, their platform is extremely user friendly. I login to my admin a few times a month to check on orders, otherwise everything is automated. My orders ship from a local fulfillment company and my website takes care of the rest. The managed services team has been there any time of the day to help train or troubleshoot. I would highly recommend to anyone looking to start an e-commerce business and have minimal work running it. It’s been easy!
Michael Arnold | Co-Owner, Bluegrass Best
